Refund and Returns Policy

Last Updated: August 26, 2026

At ShopVentra, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or refund according to this policy.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

A product may be eligible for return if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • The product received differs materially from the product ordered.
  • The product is eligible for return as specified on its product page.
  • The product remains unused and in its original condition.

To qualify for a return, the product should generally be:

  • Unused and unworn.
  • In its original packaging.
  • Complete with tags, labels, accessories, and other included items.
  • Free from stains, damage, washing, alterations, or signs of use.

Certain products may have different return conditions depending on their nature.

2. Return Request Period

Customers should contact us as soon as possible after receiving their order if they want to request a return.

For damaged, defective, or incorrect products, we recommend reporting the issue within 48 hours of delivery.

Return requests submitted after the applicable return period may not be accepted.

3. Products That May Not Be Eligible for Return

Certain products may not qualify for return or refund because of hygiene, customization, product condition, or other restrictions.

Non-returnable products may include:

  • Products marked as non-returnable on the product page.
  • Used or worn products.
  • Products without original tags or packaging.
  • Products damaged after delivery due to customer handling.
  • Products that have been washed, altered, or modified.
  • Personalized or customized products, unless they are defective or incorrectly supplied.
  • Products returned without prior approval.

We reserve the right to reject a return if the product does not meet the applicable return conditions.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us promptly.

For faster assistance, we may request:

  • Order number.
  • Product details.
  • Photographs of the product.
  • Photographs of the packaging.
  • A short video showing the issue, where appropriate.
  • Other information reasonably required to verify the claim.

After reviewing the issue, we may offer an appropriate resolution, such as a replacement, return, refund, or another solution depending on the circumstances and product availability.

5. Wrong Product Received

If you receive a product different from the one you ordered, please contact our customer support team as soon as possible.

After verification, we may arrange a return and provide a replacement or refund, subject to availability and applicable conditions.

6. Return Process

To request a return:

  1. Contact ShopVentra using the contact details provided below.
  2. Provide your order number and reason for the return.
  3. Provide photographs or other information if requested.
  4. Wait for confirmation from our support team.
  5. Follow the return instructions provided by us.
  6. Pack the product securely with its original packaging and accessories.
  7. Hand over the package through the approved return process.

Please do not send a product back without contacting us first. Unauthorized returns may not be accepted.

7. Return Shipping

For an approved return caused by a damaged, defective, incorrect, or incorrectly supplied product, ShopVentra may provide or arrange return shipping according to the circumstances.

For returns based on reasons not covered by our return policy, the customer may be responsible for applicable return shipping costs.

Return shipping conditions may vary depending on the product and order.

8. Inspection of Returned Products

Once we receive the returned product, it may be inspected to confirm that it meets the applicable return conditions.

We may reject a return if:

  • The product shows signs of use.
  • Tags or labels have been removed.
  • The product has been damaged after delivery.
  • The original packaging is missing where it is required.
  • The product has been washed, altered, or modified.
  • The returned item does not match the product originally shipped.

If a return is rejected, we may return the product to the customer, subject to applicable shipping charges.

9. Refunds

Once an approved return is received and verified, the refund process will be initiated according to the applicable payment method and refund procedure.

Refunds may be issued to:

  • The original payment method; or
  • Another eligible method where required or permitted.

The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

ShopVentra does not control the processing time of third-party banks or payment providers.

10. Refund Amount

For an approved refund, the amount refunded will depend on the reason for the return and the applicable terms of the order.

Shipping charges, convenience fees, COD charges, or other non-refundable charges may not be refundable unless required by applicable law or specifically confirmed by ShopVentra.

11. Exchanges

Product exchanges may be available for eligible items, subject to:

  • Product availability.
  • Size or variant availability.
  • Return eligibility.
  • Product condition.
  • Applicable exchange conditions.

If the requested replacement is unavailable, we may offer another appropriate resolution.

12. Cancellation Before Dispatch

If you want to cancel an order, please contact us as soon as possible.

Cancellation may be possible if the order has not yet been processed or dispatched.

Once an order has been packed, processed, or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

13. Refund for Cancelled Orders

If an eligible prepaid order is successfully cancelled, the applicable refund will be initiated after confirmation.

The actual credit time may vary depending on the payment gateway, bank, card issuer, or other payment service provider.

14. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

ShopVentra may not be responsible for additional shipping costs, delays, failed deliveries, or return-to-origin situations caused by:

  • Incorrect address.
  • Incomplete address.
  • Incorrect phone number.
  • Customer unavailable at the delivery address.
  • Refusal to accept the package.
  • Other information incorrectly provided by the customer.

15. Return-to-Origin Orders

If an order is returned to us because the customer was unavailable, refused delivery, provided an incorrect address, or failed to accept the package, additional conditions may apply.

Any refund, reshipping, or other resolution will be handled according to the circumstances of the order and applicable policy.

16. Fraudulent or Abusive Return Requests

ShopVentra reserves the right to restrict, reject, or cancel return requests where we identify suspected:

  • Fraudulent activity.
  • Repeated misuse of the return policy.
  • False damage claims.
  • Product replacement abuse.
  • Product substitution.
  • Other suspicious activity.

We may also take appropriate action where permitted by law.

17. Policy Changes

ShopVentra may update this Refund and Returns Policy from time to time.

Any changes will be published on this page, along with an updated Last Updated date.

Customers should review the policy before making a purchase or submitting a return request.

18. Contact Us

For return, refund, replacement, or cancellation assistance, please contact us:

ShopVentra
Email: shopventraprivatelimited@gmail.com
Phone: +91 79771 76800
Address: 92 PH-II, Shanti Shopping, Wing 02, Mira Road, STN, Mira Road, Thane, Thane, Maharashtra, India, 4011076

Important

Please keep your order number, invoice, packaging, product tags, and other order-related information until your return or refund request has been fully resolved.

By purchasing from ShopVentra, you acknowledge and agree to the applicable terms of this Refund and Returns Policy.