Privacy Policy

Last Updated: August 26, 2026

ShopVentra respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website, place an order, create an account, or contact us.

This policy applies to the ShopVentra website and its related online shopping services. The website currently provides dedicated pages for its Privacy Policy, Terms and Conditions, Shipping Policy, Return & Refund Policy, and Cancellation Policy.

1. Information We Collect

When you use our website, we may collect information that you voluntarily provide, including:

  • Full name
  • Email address
  • Mobile/phone number
  • Billing address
  • Shipping address
  • Account login information
  • Order and purchase details
  • Customer support communications
  • Information submitted through website forms

We may also automatically collect limited technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and general usage information.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.
  • Confirm and communicate order details.
  • Arrange product delivery.
  • Process payments and refunds.
  • Provide customer support.
  • Manage your customer account.
  • Respond to enquiries and requests.
  • Improve our website, products, and services.
  • Detect and prevent fraudulent or unauthorized activities.
  • Maintain website security.
  • Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment gateways or service providers.

ShopVentra does not intentionally store sensitive payment credentials such as complete card numbers, CVV numbers, UPI PINs, or banking passwords on its own servers unless specifically required and lawfully permitted.

Payment information may be handled directly by the relevant payment service provider according to its own privacy and security policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep your shopping cart functional.
  • Remember selected preferences.
  • Maintain login sessions.
  • Understand website usage.
  • Improve website performance.
  • Provide relevant website functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Order and Delivery Information

When you place an order, we need certain information to process and deliver your purchase.

This may include your name, phone number, email address, billing information, and delivery address.

We may share necessary information with trusted service providers, such as courier and logistics partners, when required to complete your order.

6. Sharing of Personal Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

However, we may share relevant information with trusted third parties when necessary for legitimate business purposes, including:

  • Payment processors
  • Courier and delivery partners
  • Website hosting providers
  • Technical service providers
  • Customer support providers
  • Security and fraud-prevention services
  • Government authorities or law-enforcement agencies when legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

If you visit an external website, its privacy practices will apply. ShopVentra Fashion is not responsible for the privacy policies, security, or content of third-party websites.

9. Children’s Privacy

Our website is intended for general consumers and is not specifically designed to collect personal information from children.

We do not knowingly request or collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services.
  • Complete transactions.
  • Maintain business and financial records.
  • Resolve disputes.
  • Prevent fraud.
  • Meet legal, accounting, and regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally applicable.
  • Withdraw consent where processing relies on consent.
  • Ask questions about how your information is used.

To make a privacy-related request, please contact us using the details provided below.

12. Marketing Communications

If we send promotional communications, you may choose to unsubscribe where an unsubscribe option is provided.

Even if you opt out of promotional communications, we may still send important transactional messages relating to your orders, account, payments, or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact ShopVentra.

Email: shopventraprivatelimited@gmail.com
Phone: +91 79771 76800
Address: 92 PH-II, Shanti Shopping, Wing 02, Mira Road, STN, Mira Road, Thane, Thane, Maharashtra, India, 4011076

These contact details are displayed in the website footer.

15. Consent

By using the ShopVentra website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.

ShopVentra is committed to handling customer information responsibly and maintaining appropriate privacy and security practices.