Cancellation Policy

Last Updated: August 26, 2026

At ShopVentra, we understand that customers may sometimes need to cancel an order. This Cancellation Policy explains when and how you can request cancellation of an order placed through our website.

By placing an order with ShopVentra, you agree to the terms outlined below.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed, packed, or dispatched.

To request a cancellation, please contact our customer support team as soon as possible and provide your order details.

Cancellation requests are subject to the current status of the order.

2. How to Cancel an Order

To request cancellation:

  1. Contact ShopVentra using the contact details provided below.
  2. Provide your order number.
  3. Provide the name and contact information used when placing the order.
  4. Clearly state that you want to cancel the order.
  5. Wait for confirmation from our support team.

We will review the order status and inform you whether cancellation is possible.

3. Cancellation After Dispatch

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.

If you no longer require the product after dispatch, you may need to receive the order and follow the applicable Refund and Returns Policy, where eligible.

4. Cancellation After Delivery

After an order has been delivered, it cannot normally be treated as a cancellation request.

If the product qualifies for a return, replacement, or refund, you may submit a request according to our Refund and Returns Policy.

5. Prepaid Orders

If you successfully cancel an eligible prepaid order before dispatch, the applicable refund will be initiated after the cancellation is confirmed.

The refund will generally be processed to the original payment method, where possible.

The time required for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other payment provider.

6. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers should request cancellation before the order is processed or dispatched.

If a COD order has already been dispatched, cancellation may not be possible.

Repeated refusal or non-acceptance of COD orders may affect the availability of COD services for future purchases.

7. Cancellation by ShopVentra

ShopVentra reserves the right to cancel an order in certain circumstances, including:

  • Product becoming unavailable.
  • Incorrect product or pricing information.
  • Technical errors.
  • Payment or transaction problems.
  • Suspected fraudulent or unauthorized activity.
  • Incorrect or incomplete customer information.
  • Delivery service limitations.
  • Unforeseen operational circumstances.
  • Violation of our Terms and Conditions.

If we cancel a prepaid order for a reason attributable to us, an eligible refund will be initiated according to the applicable refund process.

8. Promotional and Discounted Orders

Orders placed using promotional codes, discounts, special offers, or sale pricing may be subject to additional cancellation conditions.

If an order is cancelled, any promotional benefit associated with that order may no longer be available for future purchases.

9. Duplicate Orders

If you accidentally place the same order more than once, please contact us immediately.

We will attempt to cancel the duplicate order if it has not already been processed or dispatched.

Once an order has been dispatched, our standard return policy may apply.

10. Incorrect Order Information

If you notice an incorrect address, phone number, size, color, quantity, or other order information, contact us immediately.

We may be able to modify or cancel the order if processing has not started.

After processing or dispatch, changes may no longer be possible.

11. Refund Processing

For eligible cancelled prepaid orders, the refund will be initiated after cancellation is confirmed.

The actual time taken for the refund to reach your account depends on the payment method and the relevant bank or payment service provider.

ShopVentra cannot guarantee the exact processing time of third-party financial institutions.

12. Return-to-Origin Orders

If a customer refuses delivery or fails to accept an order after dispatch, the courier may return the package to us.

Such orders may be treated as Return to Origin (RTO) rather than a standard cancellation.

Any refund or reshipping decision will depend on the circumstances of the order and applicable policies.

13. Fraudulent or Abusive Cancellation Requests

We reserve the right to restrict or reject cancellation requests where we identify suspected:

  • Fraudulent activity.
  • Repeated order abuse.
  • False information.
  • Payment manipulation.
  • Repeated refusal of delivered orders.
  • Other misuse of our services.

We may take appropriate action where permitted by applicable law.

14. Changes to This Cancellation Policy

ShopVentra may update this Cancellation Policy from time to time.

Any changes will be published on this page with a revised Last Updated date.

Customers are encouraged to review the latest version before placing an order.

15. Contact Us

For cancellation requests or questions regarding an order, please contact:

ShopVentra
Email: shopventraprivatelimited@gmail.com
Phone: +91 79771 76800
Address: 92 PH-II, Shanti Shopping, Wing 02, Mira Road, STN, Mira Road, Thane, Thane, Maharashtra, India, 4011076

Important

Please contact us as soon as possible if you want to cancel an order. Cancellation is easiest before the order is processed or dispatched. Once the order enters the shipping process, cancellation may no longer be available.